Shipping & Returns Policy

When will I receive my order?

For ready stock items items please expect to receive your order in 3 working days. 

For backordered items, it will take between 2-4 weeks from the date of your order.

Please note however, that if your order has a combination of ready stock and backordered items, we will reserve the ready stock item for you whilst waiting for the backorder item to arrive. Once all items have reached us, we will complete the order and deliver it to you.

Alternatively you can always place separate orders for ready stock and backordered items, so you can receive your ready stock items first.

What is a backordered item and how long is the processing time?

Backordered items are items that have been sold out at the time of your purchase. We will need to restock them from our overseas partners and have them shipped in, which is the reason for the longer processing time.

We compile orders for backordered items on the 1st week of every month, which will then reach us by the 2nd week of the month.

For example:

Your order is placed on 24th January 2020. The order will be compiled with other orders on the 31st January 2020. Items will be shipped by our overseas partners on the 7th of February and will arrive at our HQ on the 14th of February.

What courier service does Favful use?

We use PosLaju whenever possible, and will only use other courier services if the area of delivery is not covered by PosLaju.

How do I add/change my shipping address?

You can change your shipping address in 1 hour time after you submitted your order, please email us at [email protected]

How much is the shipping fee?

Our shipping fees are:

  • RM6 for all of West Malaysia
  • RM12 for all East Malaysia

If you spend above a certain amount, you would be entitled to FREE shipping:

  • Min spend of RM100 for West Malaysia
  • Min spend of RM200 for East Malaysia

What is Favful’s return/refund policy?

We process returns and refunds on a case by case basis. Just drop us an email at [email protected]