Shipping & Returns Policy

When will I receive my order?

In stock items will be shipped out within 3 days and please expect to receive it within 1-2 weeks.

Pre-order items will be shipped out within 3-4 weeks and please expect to receive it within 5-6 weeks.

Please note however, that if your order has a combination of In Stock and Pre-order items, we will reserve the In Stock item for you whilst waiting for the Pre-order item to arrive. Once all items have reached us, we will complete the order and deliver it to you.

What is a Pre-order item and how long is the processing time?

Pre-order items are items that have been sold out at the time of your purchase. We will need to restock them from our overseas partners and have them shipped in, which is the reason for the longer processing time.

We compile orders for Pre-order items on a weekly basis. These orders will then take 1-2 weeks to arrive at our overseas partner. At our overseas partner, the order will then be shipped out every two weeks to Malaysia. Once the stock has arrived in Malaysia, your order will be shipped out within 3 days from our warehouse. This whole process will take between 3-4 weeks.

Why is my order taking longer than usual?

If your order is for an In Stock item, the longer processing time could be a result of a high and unexpected influx of orders.

If your order is for a Pre-order item, the longer processing time could be because your order took longer than expected to arrive at our overseas partner and missed the scheduled shipment to Malaysia. Rest assured your order will then be rescheduled to the next shipment date.

What courier service does Favful use?

We use our preferred and trusted national courier service, Poslaju.

How do I add/change my shipping address?

You can change your shipping address within an hour of placing your order by contacting us at 

How much is the shipping fee?

We provide free shipping to:

  • West Malaysia with a minimum spend of RM 100
  • East Malaysia with a minimum spend of RM 200

Standard shipping fee:

    • RM 6 for all of West Malaysia
    • RM 12 for all of East Malaysia

What is Favful’s return policy?

We only accept returns for wrong or defective items. Please contact us at .