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When will I receive my order?
We do not represent our sellers’ courier solutions, the delivery time will depend on seller’s courier companies. You can find the respective delivery time of the sellers on your cart page.
How do I add/change my shipping address?
You can change your shipping address in 1 hour time after you submitted your order, please email us at [email protected]
I want to know where my order is?
You can contact us at [email protected] with your Order number.
You can track your order following these steps:
How will my shipping fee be charged?
We offer free domestic shipping (within Malaysia) with a minimum purchase of RM100.
International shipping fee is a flat rate of RM70.00 that will automatically be calculated at checkout.
I ordered multiple items, but why did I receive only one email and one tracking number?
Your multiple items might come from different merchants/sellers. Thus, you will be receiving individual emails for different items depending on the current status of your item from respective merchants/sellers.
I ordered multiple items, but I only receive one item, where are my other items?
If you ordered from multiple sellers in one order then you will receive your order in separate parcels. Each delivery detail email will tell you the items you can expect to find inside. Please check the delivery detail email from each part of your order to make sure you are not missing anything.
Please reach out to us at [email protected] if you find some items missing in your parcel with your order number and the missing item’s name. We will investigate the matter for you right away.
I received the wrong/damage/defective item, what should I do?
If the item you received is not what you originally ordered or your order was not received in its rightful condition, we are happy to exchange the items for you. Please notify us immediately at [email protected] and we will assist you right away.
What can I expect after returning the item?
We’ll refund store credit to your Favful account as equivalent to the returned item amount that you paid.
If I want to cancel my order, can I get a full refund?
Yes. We’ll refund store credit to your Favful account as equivalent to the canceled item amount that you paid. We also allow partial credit refunds if you wish to only cancel certain items in your order.
What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process.