Shipping & Returns Policy

When will I receive my order?

We do not represent our sellers’ courier solutions, the delivery time will depend on seller’s courier companies. You can find the respective delivery time of the sellers on your cart page.

 

How do I add/change my shipping address?

You can change your shipping address in 1 hour time after you submitted your order, please email us at [email protected]

 

I want to know where my order is?

You can contact us at [email protected] or Whatsapp us at 011-6193 9383 with your Order number.

You can track your order following these steps:

  1. Once the seller sends out the parcel, we send a delivery email with the tracking code in it.
  2. Search on respective courier site with the tracking code provided.

 

How will my shipping fee be charged?

We offer free domestic shipping (within Malaysia) with no minimum purchase.

International shipping fee is a flat rate of RM70.00 that will automatically be calculated at checkout.

 

I ordered multiple items, but why did I receive only one email and one tracking number?

Your multiple items might come from different merchants/sellers. Thus, you will be receiving individual emails for different items depending on the current status of your item from respective merchants/sellers.

 

I ordered multiple items, but I only receive one item, where are my other items?

If you ordered from multiple sellers in one order then you will receive your order in separate parcels. Each delivery detail email will tell you the items you can expect to find inside. Please check the delivery detail email from each part of your order to make sure you are not missing anything.

Please reach out to us at [email protected] or Whatsapp us at 011-6193 9383 if you find some items missing in your parcel with your order number and the missing item’s name. We will investigate the matter for you right away.

 

I received the wrong/damage/defective item, what should I do?

If the item you received is not what you originally ordered or your order was not received in its rightful condition, we are happy to exchange the items for you. Please notify us immediately at [email protected] and we will assist you right away.

  1. Contact us within 48 hours upon receiving a damage/defective/incorrect item.
  2. Items must be entitled to 14 working days return policy. So please make the returns within 14 working days from date of purchase to: Lovelife Technologies Sdn. Bhd. D-18-3A Sunway Nexis Soho, Kota Damansara, 1, Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.
  3. Request will not be processed if you didn’t inform us before returning the item.

 

What can I expect after returning the item?

We’ll refund store credit to your Favful account as equivalent to the returned item amount that you paid.

 

What about postage charges?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process.